Spindle Ticket Submission Guide (SWT Login & Productivity Issues)
FollowSpindle Ticket Submission Guide (Spindle Workforce Login & Productivity Issues)
Purpose
This guide ensures all customers use consistent, clear terminology when submitting Spindle support tickets related to login, counts, and productivity from the Spindle Workforce Login.
Using the correct terms helps our support team diagnose and resolve issues faster.
What to Include in Every Ticket
When submitting a ticket, always include the following:
- Area: Exact name shown in Spindle Workforce Login
- Equipment: Full equipment name
- Lane: Specific lane number or label
- Classification: Exact task selected (standard or non-standard)
Example (Preferred Format)
Area: Soil 1 Equipment: Soil Sort Table #1 Lane: 3 Classification: Soil Sorting (Standard)
Important Tip
- Confirm the operator was logged into the correct Lane
- Ensure that Lane is mapped to the correct sensor (item record)
Key Spindle Workforce Login Terms Explained
1. Area
Definition:
A high-level grouping of equipment. This is the first selection made after logging into Spindle Workforce Login.
Examples:
- Soil 1
- Soil 2
- Wash Floor
- Ironers
- Packaging
Why it matters:
Selecting the wrong Area leads to incorrect Equipment and tracking.
Best Practice:
Always include the exact Area name in your ticket.
2. Equipment
Definition:
A specific machine or workstation within an Area.
Workflow Context:
Area → Equipment → Lane → Classification
Example:
Area: Soil 1
Equipment: Soil Sort Table #1
Why it matters:
Each piece of Equipment has its own lanes, sensors, and tracking.
Best Practice:
Always include both Area and Equipment together.
3. Lane
Definition:
A position on a piece of Equipment where an operator logs in.
Key Details:
- Each Lane is often tied to a sensor or count source
- Productivity and counts are tracked per Lane
Example:
Soil Sort Table #1 may have 7 lanes
Operator logs into Lane 3
Why it matters:
Logging into the wrong Lane can result in:
- Missing counts
- Incorrect productivity
- Zero performance showing
Best Practice:
Always include the exact Lane number (e.g., “Lane 3”)
⚠ Important: Lane Visibility Limit
- Only 10 lanes are visible in the Area view at one time
- If Equipment has more than 10 lanes:
- Click the Equipment icon to view additional lanes
Example:
“General Plant Processing” has 12 lanes
Only 10 are visible initially
Click the Equipment to view lanes 11–12
4. Classification (Task)
Definition:
The task selected when logging into a Lane. This determines how work is measured.
Types of Classifications
Standard Classification
- Has a defined production rate (pieces/hour)
- Used to calculate efficiency
Non-Standard (Time Tracking)
- No production target
- Used for activities like:
- Cleaning
- Training
- Downtime tasks
Examples:
- Soil Sort Table may have only one classification
- Ironer Small 5 (Lane 3) may have multiple classification options
Why it matters:
Incorrect classification leads to inaccurate productivity reporting.
Best Practice:
Always include:
- Exact classification name
- Whether it is Standard or Non-Standard
Summary Checklist (Before Submitting a Ticket)
- ✔ Correct Area
- ✔ Correct Equipment
- ✔ Correct Lane
- ✔ Correct Classification
- ✔ Confirm operator was on the correct lane/sensor
Goal
- Resolve issues faster
- Reduce back-and-forth communication
- Improve system accuracy
If you're unsure about any of the above, include screenshots from Spindle Workforce Login when submitting your ticket.
Comments
0 comments
Article is closed for comments.