Spindle Ticket Submission Guide (Spindle Workforce Login & Productivity Issues)

Purpose

This guide ensures all customers use consistent, clear terminology when submitting Spindle support tickets related to login, counts, and productivity from the Spindle Workforce Login.

Using the correct terms helps our support team diagnose and resolve issues faster.

What to Include in Every Ticket

When submitting a ticket, always include the following:

• Area: Exact name shown in Spindle Workforce Login
• Equipment: Full equipment name
• Lane: Specific lane number or label
• Classification: Exact task selected (standard or non-standard)

Example (Preferred Format)

Area: Soil 1
Equipment: Soil Sort Table #1
Lane: 3
Classification: Soil Sorting (Standard)

Important Tip

• Confirm the operator was logged into the correct Lane
• Ensure that Lane is mapped to the correct sensor (item record)

Key Spindle Workforce Login Terms Explained

1. Area

Definition:
A high-level grouping of equipment. This is the first selection made after logging into Spindle Workforce Login.

Examples:

• Soil 1
• Soil 2
• Wash Floor
• Ironers
• Packaging

Why it matters:
Selecting the wrong Area leads to incorrect Equipment and tracking.

Best Practice:
Always include the exact Area name in your ticket.

2. Equipment

Definition:
A specific machine or workstation within an Area.

Workflow Context:
Area → Equipment → Lane → Classification

Example:
Area: Soil 1
Equipment: Soil Sort Table #1

Why it matters:
Each piece of Equipment has its own lanes, sensors, and tracking.

Best Practice:
Always include both Area and Equipment together.

3. Lane

Definition:
A position on a piece of Equipment where an operator logs in.

Key Details:

• Each Lane is often tied to a sensor or count source
• Productivity and counts are tracked per Lane

Example:
Soil Sort Table #1 may have 7 lanes
Operator logs into Lane 3

Why it matters:
Logging into the wrong Lane can result in:

• Missing counts
• Incorrect productivity
• Zero performance showing

Best Practice:
Always include the exact Lane number (e.g., “Lane 3”)

4. Classification (Task)

Definition:
The task selected when logging into a Lane. This determines how work is measured.

Types of Classifications

Standard Classification

• Has a defined production rate (pieces/hour)
• Used to calculate efficiency

Non-Standard (Time Tracking)

• No production target
• Used for activities like:
  • Cleaning
  • Training
  • Downtime tasks

Examples:

• Soil Sort Table may have only one classification
• Ironer Small 5 (Lane 3) may have multiple classification options

Why it matters:
Incorrect classification leads to inaccurate productivity reporting.

Best Practice:
Always include:

• Exact classification name
• Whether it is Standard or Non-Standard

Summary Checklist (Before Submitting a Ticket)

• ✔ Correct Area
• ✔ Correct Equipment
• ✔ Correct Lane
• ✔ Correct Classification
• ✔ Confirm operator was on the correct lane/sensor

Goal

• Resolve issues faster
• Reduce back-and-forth communication
• Improve system accuracy

If you're unsure about any of the above, include screenshots from Spindle Workforce Login when submitting your ticket.