🛠️ Spindle Support Center Guide

The Spindle Support Center is the best way to submit and track your support requests.

👉 https://support.spindlelive.com 

✔ Submit tickets | ✔ Track progress | ✔ View history

📩 Submitting a Support Ticket

1. Go to Support Center
2. Click Submit a request
3. Use your SpindleLIVE email
4. Add screenshots/files (recommended)
5. Click Submit

📧 You’ll receive email updates as your ticket progresses.

⚡ What Information Should I Include?

✅ Required for All Tickets

• 👤 Name
• 📞 Contact Phone Number
• 📝 Description of Issue
• 📅 Date Issue Started
• 📸 Screenshot or Photo (recommended)

🔐 Logging In

• Click Sign in
• Select Forgot password
• Use your SpindleLIVE email

📁 Viewing Your Tickets

1. Click your name (top-right)
2. Select My activities

• My requests – Your tickets
• CC’d – Tickets you're included on
• Organization – All facility tickets

Missing locations?
Submit a request and include the locations + approvals needed.

🔎 Search & Filter

• Search by ticket number or keyword
• Filter by status (Open, Awaiting Reply, Solved)
• Follow organization tickets for updates

📄 Ticket Details

• View all updates
• Reply to support
• Upload files
• Review resolution notes

❓ Need Help?

Go to 👉 Support Center 
Click Submit a request and describe your issue.