At Spindle, we know how important it is for your team to stay productive. If you're experiencing issues with the Spindle app, don’t worry—most problems can be resolved quickly with a few easy steps. Follow the checklist below to troubleshoot and resolve common app problems.

✅ Step 1: Check Your Internet Connection

A strong internet connection is critical for the app to work properly.

• Make sure you're connected to Wi-Fi or cellular data

• Try opening a website to confirm your internet is active

• If needed, switch networks or reset your Wi-Fi router

Note: App performance may lag or stall entirely if your connection is spotty or weak, especially in large facilities.

🆕 Step 2: Check for App and Device Updates

Outdated versions of the app or phone software can cause unexpected behavior.

• Go to the App Store (iOS) or Google Play Store (Android)
  → Search for Spindle and tap Update if available

• Then check your device's software version 

  • iOS under Settings → General → Software Update
    → Install updates if prompted

  • Android Settings ▸ Software update ▸ Download and install (menu names vary).

Keeping both your app and device updated ensures smooth performance and better security.

🔄 Step 3: Log Out and Log Back In

Refreshing your session can resolve some issues.

• Open the menu in the top left corner of the app

• Tap Log Out

• Close the app fully, then reopen and log back in

🧼 Step 4: Clear App Cache (Android Only)

If you’re using an Android device:

• Go to Settings > Apps > Spindle

• Tap Storage

• Select Clear Cache
  (Avoid clearing "Data" unless instructed by support)

This step can resolve weird behavior or freezing issues.

📲 Step 5: Reinstall the App

If things still aren’t working as expected, reinstalling the app ensures you’re starting fresh.

1. Uninstall the Spindle app from your device

2. Head to the App Store or Google Play Store

3. Download and install the latest version

4. Open the app and sign in again

🔁 Step 6: Restart Your Device (Last Resort)

If nothing else has worked, a restart can resolve lingering background issues:

• Power your device off completely

• Wait 10 seconds

• Turn it back on and relaunch the Spindle app

🆘 Still Need Help?

If the issue continues, our team is here to help! Please email us with the following information:

• A description of the issue

• Your device type (iPhone, Android tablet, etc.)

• Screenshots (if possible)

• Time and date the issue occurred

• Your app version and device software version

📧 support@spindlelive.com

Most problems can be resolved in just a few steps. Thanks for using Spindle—we’re always here to support your success!