What is the Facility Health Page?
The Facility Health Page interprets the data collected around your plant and assists you in identifying the best action to improve the health of your operations.
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Why is the Facility Health Page important?
How does the Facility Health Page work?
How can I download my Facility Health Score?
Overall Labor Effectiveness (OLE)
Branch Key Performance Indicators (KPI)
Why is the Facility Health Page important?
SpindleLIVE is a powerful tool for collecting, storing, and analyzing data throughout an operational facility. With the introduction of the Facility Health Page, SpindleLIVE has moved from automating business processes to automating business decisions by providing prescriptive analytics.
Utilizing millions of data points processed daily, we've identified what powers the most efficient laundries and translated best practices into a model that accurately assists you in identifying the next best action to limit your expenses.
With the Facility Health Page, you're able to:
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- Check the health of your operations with our Facility Health analysis tool
- Instant insight into each department's opportunity
- Real-time view of your operations most important KPIs
- Prioritize operational issues and decide what to address first
- Visualize operational improvements day over day
How does the Facility Health Page work?
To understand how the Facility Health Page works, let us break it into four different sections:
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- Facility Health Score
- Recommended Actions
- Department Opportunity
- Branch KPI's
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How can I download my Facility Health Score?
Downloading your Facility Health Score gives you access to crucial performance calculations and metrics that offer a deep dive into your facility’s operational efficiency. Key reasons to download include:
- Detailed Calculations: Access specific calculations such as the OLE Score, Login Compliance, and Lost and Wasted metrics, along with other performance indicators like Opportunity Hours and Excessive Time. These calculations help break down how each score is derived, providing a clear understanding of your facility’s performance.
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Advanced Metric Breakdown: The download includes advanced metrics like:
- Spindle vs. Payroll Hours: Quickly assess labor efficiency by reviewing spindle and payroll hour comparisons.
- N/A Counts: Understand the impact of unlogged counts and how they contribute to your overall score.
- Opportunity and Excessive Time: Evaluate lost opportunities and excessive hours to pinpoint areas for improvement.
For a step-by-step guide on how to download your Facility Health Score, click to access the article: How to Download Your Facility Health Score.
Facility Health Score
Before introducing the Facility Health Page, we thoroughly analyzed millions of data points from the most efficient plants to identify the key factors contributing to their success. As a result, we identified four components and assigned point values to each to create the Facility Health Score:
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- Overall Labor Effectiveness (OLE)
- Login Compliance
- Lost and Wasted Hours
- Data Manipulation
We have observed that improving this score directly impacts your bottom line. The Facility Health Page comes with pre-set defaults recommended by Spindle. However, you can customize the Key Performance Indicators (KPIs) to align with your business objectives. Please reach out to your Customer Success Manager to explore this further.
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Overall Labor Effectiveness (OLE)
Overall Labor Effectiveness (OLE) is a key metric for understanding how well your workforce is performing. It measures labor utilization and efficiency, providing insights into how efficiently your team is operating.
OLE contributes 34 points and makes up one-third of the overall Facility Health Score, highlighting its critical role in evaluating facility performance. By focusing on these aspects, OLE helps identify opportunities for improvement in workforce management and productivity.
We discuss the specific components of OLE and how they contribute to maximizing labor performance here.
Login Compliance
Login Compliance is worth 33 points, divided into three subcomponents worth 11 points each. Login Compliance measures how well the workforce logs in and utilizes Spindle to capture daily production. This is determined by calculating the NA count, the deviation between payroll and Spindle hours, and multiple end shifts within a shift based on your KPIs.
The first steps to success are your team's login compliance and evaluating how effectively your team uses Spindle! Take a look at this Best Practice for Login Compliance for more information.
The breakdown of these components is as follows:
NA Counts
The N/A Count shows the proportion of unassigned NA counts in Spindle compared to the recorded piece counts. Contributing 11 points to the overall Login Compliance score.
N/A Counts occur when Spindle receives piece counts from automated lanes without a corresponding employee login. For example, an employee may be logged into the wrong lane (e.g., logging into lane 2 but intending to use lane 1), have an incorrect status (e.g., being on break when the break has already ended), or not be logged in.
Do waxing ironers count as N/A Counts?
Yes, waxing ironers are counted as N/A Counts. However, the impact of these counts is minimal due to the low volume generated during waxing. The recommended KPI for N/A Counts is 3% of all counts.
For example, 20,000 pieces are processed in a small facility with around 15 employees on the production team. The 3% KPI allows for up to 600 N/A Counts before points are deducted, making the impact of waxing-related N/A Counts negligible.
Payroll
Payroll measures the difference between the total hours recorded on your production payroll and the hours captured by Spindle. Analyzing the difference between payroll and Spindle hours helps measure login compliance, ensuring that your production team properly logs in and out of Spindle.
Please look at the KPI Entry Instructions for details on accessing, manual entry, or managing other KPI Entry items. This is especially important when discrepancies arise, such as if your production payroll hours are 3,625, but Spindle captures only 3,050 hours.
The Payroll component of Login Compliance is worth 11 points. A deviation reflects poor login compliance practices, which may lead to financial discrepancies between the company and employees.
Multiple End Shifts
Multiple End Shifts refer to instances where an employee logs multiple end shifts within a single shift. Employees will only have one End Shift per day.
However, certain circumstances may arise, such as someone leaving for an appointment with plans to return afterward. This is why allowances for these exceptions can be factored into the KPI.
Only the first two are considered when an employee has multiple end shifts within a single work shift. Any additional end shifts beyond two in the same shift are not counted. For example, if an employee, supervisor, or manager logs five end shifts daily, it will only count as one instance, regardless of the total number of occurrences.
Lost and Wasted Hours
Lost and Wasted Hours measure the time and money wasted throughout the workforce. This metric is worth 34 points and is broken into two key components. Opportunity and Excessive Time are measured as percentages of total time captured by Spindle. Below is the breakdown of each component:
Opportunity
Opportunity Time is worth 17 points and measures the hours the workforce needs to meet standards compared to the total time logged in Spindle for the day. Opportunity Time refers to periods where employees are underperforming or working below-expected productivity, highlighting inefficiencies that require your attention.
Excessive Time
Excessive Time accounts for 16 points and measures the time spent in non-productive statuses that exceed the targeted time for those statuses. For example, if employees remain logged into lunch for longer than the targeted 30 minutes, the additional time is considered Excessive Time.
Data Manipulation
Data Manipulation is about editing team production or maintenance data for many reasons. For example, if a production team has 50 members and a KPI set at 3%, multiple end shifts by one employee would result in a 1.77-point deduction. However, only whole numbers are deducted, meaning in this case, 1 point would be deducted, and the remaining 0.77 would carry over for future deductions. The maximum possible point deduction is capped at 10 points.
Recommended Actions
The Facility Health page compiles data across your plant and generates Recommended Actions highlighting key cost savings opportunities. Expanding each action summary allows you to access more detailed information and navigate to related pages for further insights.
Addressing these alerts promptly will help improve your Facility Health Score, leading to better operational efficiency and a stronger bottom line.
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Department Opportunity
This section overviews your facility’s Department Opportunity, breaking down performance by department. You can expand each department for more detailed information, including:
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- Lost Hours: Time logged by employees while working below classification standards.
- Opportunity Dollars: The cost associated with employee inefficiencies, calculated by multiplying Opportunity Time by their hourly wage. The dollar figures are based on your team's hourly wages, as entered in Spindle Admin.
- Productivity: This section displays how well the department performs relative to classification standards. You can expand this section to view productivity by classification and further drill down to see individual employee performance, enabling you to identify the source contributors to productivity issues.
- Employees Logged In: The real-time number of employees currently active in the department, categorized by performance levels (on-target, slightly under, and significantly under).
- Total Hours: The total time logged in each department.
This summary provides quick visibility into areas where employees work below classification standards and enables you to drill down into specific classifications and employee performance for a more granular view.
Branch Key Performance Indicators (KPI)
This section highlights four critical KPIs contributing to the overall Facility Health Score. Improving these metrics is essential to enhancing your facility’s performance and profitability.
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- OLE (Overall Labor Effectiveness): This metric measures your workforce's effectiveness based on Utilization and Performance.
Utilization is the percentage of time employees spend on standard work. In Spindle, the amount of Standard Time is divided by the total logged time. To improve this metric, limit non-standard work to 10% or less.
Performance is based on the employee's productivity percentage, which compares actual production to the weighted standard. Focus on coaching employees to meet or exceed their standards.
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- Opportunity: This KPI tracks the dollars lost due to employees working below standard. It’s calculated by multiplying the time spent below standard by each employee's hourly wage. Use the Recommended Actions section to identify instances of employees operating below 90% efficiency and take targeted action.
- Excessive Time Cost: This metric captures time spent in non-productive statuses (e.g., Break, Lunch, Meeting) beyond the targeted limits. For instance, if an employee exceeds their allotted 30-minute lunch by 5 minutes, the extra time cost is added to this metric. Recommended Actions will notify you of any excess time in these statuses.
- Staffing: This KPI estimates how well your facility is staffed by comparing actual productivity to what would be expected if every employee worked at 100% efficiency. It helps identify if more employees are needed to meet production targets.
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